FAQ & Site Info

Terms of Service

Conditions of Use

Conditions of Website Use


**As of 8/26/2011 all prices quoted are based on 100% payment at the time of purchase. We welcome and will assist in company research for credibility and worthiness, for the consumer's protection. Any payment or layaway payment plans will incur an additional fee. This is no longer a free service.

We take pride in our items. When you purchase from PacificToolCompany.com you are purchasing from a factory direct, or factory authorized reseller. Pacific Tool Co follows standard industry protocols and does not provide refunds.When you purchase from Pacific Tool Co you're granted a minimum of 1 year warranty on all products. However many items like Perkins and Cummins engines come with a full 2 year miniumum factory warranty.

When you visit our site, your IP address, browser and reference site domain name are logged every time you visit. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way. Subject to the terms and conditions of this Privacy Policy, any communication or material you transmit or post to this Web Site by email or otherwise, including any data, questions, comments, or suggestions (other than personally identifiable information which will be treated in accordance with this privacy policy), is and will be treated as non-confidential and non-proprietary and anything you transmit or post may be used by us and our affiliates for any purpose, including without limitation, reproduction, disclosure, transmission, publication, broadcast, and posting. We are free to use any ideas, concepts, know-how, or techniques contained in any communication or material that you send to this Web Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information. ALL LOGOS ARE PROPERTY OF THEIR RESPECTIVE TRADEMARKED OWNER. For shipping info please see the page labeled as shipping.

There is a 33% restocking fee on all cancelled or unfulfilled orders. All Sales are final.

General Conditions of Order


All quotes or sales are based on our understanding of agreed specifications only, which are documented in our quotation, spec sheets and website. Any other specification sections may or may not comply. Shipment price is F.O.B. jobsite on truck curbside. Offloading and placement of the goods shall be solely your responsibility.

1. Maintenance, Tests and Service Calls are not included. You generators likely has a factory warranty in which the manufacturer will have to be contacted directly. If you need help finding your closest local service point or tech, please contact us via email.
2. Pacific Tool Co will assist in provide information as may be necessary for the acquisition of permits and licenses. However, Pacific Tool Co is not a permit consultant or legal firm, and cannot obtain any licensing for any customer. IT IS UP TO YOU, THE BUYER, TO OBTAIN KNOWLEDGE OR INFORMATION THAT PERTAINS TO LOCAL ENVIRONMENTAL , TECHNICAL, NOISE AND VISIBILITY REGULATIONS! While we will provide our best attempt at all requested factory material and information, the LIABILITY IS NOT-ON US, THE SELLER! We Are Not a Contractor: Pacific Tool Company is a supplier of materials and related services; Pacific Tool Company is not a consultant or contractor. Retention is not acceptable.

Credit Card Payment is subject to Pacific Tool Co's approval in its sole discretion and IS SUBJECT TO ADDITIONAL FEES. All Prices quoted are to be assumed as CASH, CERTIFIED CHECK or T/T prices. In addition, this quote in no way constitutes approval of credit. For private companies on orders over $150,000 we do offer credit terms with approved application. Terms may vary for public or municipalities at the discretion of Pacific Tool Co.

TERMS OF THE SALE Unless otherwise specifically stated, payment terms are based on the date of invoice, NOT DELIVERY. Custom Orders ALWAYS REQUIRE a deposit. All additional delivery fees, sales or use taxes, any type of property tax or any manufacturer's or other excise tax levied by federal, state or municipal government or any sub-division thereof, are the liability of the purchaser and if paid by the seller are rechargeable to the purchaser. All sales are subject to the approval of our credit department. This and all subsequent purchases are payable to Pacific Tool Co. located in City of Los Angeles, CA. Pacific Tool Co reserves the right to cancel this contract and collect fees as noted in “cancellations” upon any of the following:

1. Breach of contract by the purchaser.
2. Failure by purchaser to make payments as required.
3. Insolvency or bankruptcy of the purchaser the seller may require advance payment for security or may cancel an order if the seller, in good faith, doubts the purchaser’s ability to pay in general.

No terms contained in the purchaser's purchase order, shipping request or other communications shall vary the terms and conditions of this agreement, expressed herein, whether or not shipment of the goods followed receipt of such purchase order or any other communication.

ACCEPTANCE
All quotations are subject to prompt acceptance and transmittal of order. Prices are subject to change without notice unless otherwise stated. This quote is good for at least 30 days from issue date. Contracts and agreements are not valid unless approved and accepted in writing in the corporate office in City of Industry, CA. All contracts shall be deemed to have been executed in California. CANCELLATIONS
Orders cannot be scheduled, cancelled, specifications changed or goods returned without seller's prior permission. Acceptance is conditional upon reimbursement for consequential loss to the seller. A 33% restocking fee will be charged for any and all cancelled orders.

FACTORY ORDER POLICY
Orders will be placed with the Factory when signed Quotation and Purchase Order documents are returned to Pacific Tool Company.

WARRANTIES
The seller's liability is limited to making good defects in workmanship or material under the manufacturer's warranty and shall not exceed the purchase price of the defective item. The seller in no event shall be liable for damages to persons or property arising out of the use of items sold. This warranty supersedes all prior assurances, written or oral made by the seller, its agents or representatives.

PERFORMANCES
Information provided concerning performance of equipment listed hereon are engineering estimates only and no guarantee to meet such specifications is to be implied.

CONFIDENTIAL INFORMATION
This proposal as well as all information therein, including prints, brochures, etc., are confidential and intended only for the purchaser's use and are not to be used in any way detrimental to the seller.

DELIVERIES
Approximate lead time for generators is an industry standard 3-8 weeks. All generators are new, and built to order upon custom specifications. Promises of delivery are given as accurately as conditions will permit, but seller DOES NOT guarantee to accomplish shipments on date or dates mentioned. It is up to the buyer to arrange for delivery, unless noted, all prices are to-the-curb shipping, meaning extra fees will be charged for liftgates, or moving equipment. THIS IS NOT THE RESPONSIBILITY OR AREA OF EXPERTISE OF PACIFIC TOOL & MACHINERY : )

DELAYS
Deliveries under all contracts and agreements are contingent upon acts of providence, strikes, accidents, governmental priority regulations and other causes of delay beyond the seller's control, and in no event will the seller by liable for consequential delays or losses.

We Proudly Use Yellow/YRC Trucking For All Domestic Deliveries in the USA





POWER GENERATOR - GENERAL WARRANTY TERMS:
WHO GIVES AND WHO RECEIVES THIS WARRANTY
PACIFIC TOOL COMPANY warrants to the original retail purchaser only that each new item Engine/Product purchased from PACIFIC TOOL COMPANY or an authorized PACIFIC TOOL COMPANY distributor or dealer shall be free from defects in materials and workmanship under normal use and service during the Warranty Period set forth below.

This Warranty gives you specific legal rights, and you may also have other rights that vary by country or from state to state.

PROCEDURE FOR MAKING A WARRANTY CLAIM For any defect covered by this Warranty, contact any authorized PACIFIC TOOL COMPANY distributor or dealer to obtain the name, address, and telephone number of the nearest AUTHORIZED Service and Repair Facility within thirty (30) days of the discovery of such defect(s).

WARRANTY PERIOD The Warranty Period begins on the date of delivery to the original retail purchaser. The following table lists the warranted duration or total operation hours for each power generator engine and/or associated product(s).

DIESEL ENGINE AND ASSOCIATED PRODUCTS
Manufacturer (Perkins,Cummins,Iveco) Warranty of 12 months or 1500 operating hours from the date of purchase whichever comes first. Extended warranties are available.

ELECTRICAL COMPONENTS (such as control panel, alternator and dynamo)
12 months or 1000 operating hours from the date of purchase whichever comes first

WHAT IS NOT COVERED BY THIS WARRANTY
This Warranty does not cover parts affects, damaged, or depreciated by misuse, abuse, improper maintenance, neglect, use of unsuitable attachments or no genuine parts, ordinary wear, rust or corrosion, inadequate transportation, accident, or service by an unauthorized facility.

Consumable parts, such as filters, belts, gaskets, packing, fuses, brushes, fuel injection nozzle valve, lubricant, protective zinc coat, thermostat and ignition plug, are not covered under this warranty. All expenses incurred in maintaining and replacing them shall fall on the purchaser.

This Warranty does not obligate PACIFIC TOOL COMPANY to bear any fees for transportation of any item to and from the place designated for Warranty Service.

PACIFIC TOOL COMPANY MAKES NO OTHER EXPRESS WARRANTIES OTHER THAN SET FORTH ABOVE, AND ALL OTHER OBLIGATIONS OR LIABILITIES, INCLUDING SPECIAL OR CONSEQUENTIAL DAMAGES OR CONTINGENT LIABILITIES ARISING OUT OF THE FAILURE OF ANY ENGINE/PRODUCT TO OPERATE PROPERLY, ARE HEREBY EXCLUDED.

No person is authorized to give any other Warranty or to assume any additional obligation on PACIFIC TOOL COMPANY'S behalf.

Some states or countries do not allow the exclusion or limitation of incidental or consequential or special damages, so the above limitation or exclusion may not apply to you.

If you are dissatisfied with Warranty Service provided under this Warranty, please forward your comments to: [email protected]